Contact your admin and ask them to check the file transfer settings for your account.Īdditionally, there’s also the possibility that the recipient doesn’t have the necessary permission to receive files from other users.
If your IT admin has disabled the file transfer option on your user account, you won’t be able to send files via IM. Try to convert that file to a different format or manually edit the filename extension. In other words, if you’re trying to send a file that has one of the filename extensions listed above, don’t be surprised if you can’t send them via instant messaging. More specifically, the following extensions are not supported: ade, adp, app, asp, bas, bat, cer, chm, cmd, com, cpl, crt, csh, exe, fxp, grp, hlp, hta, inf, ins, isp, its, js, jse, ksh, lnk, mad, maf, mag, mam, maq, mar, mas, mat, mau, mav, maw, mda, mdb, mde, mdt, mdw, mdz, msc, msi, msp, mst, ocx, ops, pcd, pif, pl, pnp, prf, prg, pst, reg, scf, scr, sct, shb, shs, tmp, url, vb, vbe, vbs, vsd, vsmacros, vss, vst, vsw, ws, wsc, wsf, wsh. Keep in mind that Skype for Business prevents users from sending files with certain filename extensions. How to Fix Skype for Business File Transfer Failed Check the File Name Extension
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